Yes it does! Day or night, we’ve got you covered. Need help to find out which package is best suited to your needs? No prob, chat to our support team by clicking on the   ‘Let’s Chat’  icon on the bottom right of your screen or submit a request here.

Excellent question! We cover the following:

• Backups and Restores
• Plugin, Theme, and WordPress core Updates
• Security
• SSL Installation
• Bugfixing when a theme or plugin doesn’t perform as expected
• Uptime Monitoring
• Content Creation and Scheduled Updates

• You get 10 backup and restore requests per month
• 24/7 uptime monitoring
• Your site’s plugins, theme, and core is updated once a month (with the exception of urgent security patches which are applied immediately). 
• Your site is scanned for hacks and security breeches regularly (10 times a month) and is automatically adjusted / secured according to what we find.
• You get coverage for content, SEO, product updates, development, and bugfix requests according to the tier you sign up for. 

We’re here for you so please get in touch if you have any other questions. You can get in touch with our support team via live chat by clicking on the   ‘Let’s Chat’  icon on the bottom right of your screen or you can submit a request here.

Yes, we cover 1 site per package purchased.

You can, upgrades are possible at any time of the month and will be billed for on a pro rata basis.

Downgrades are only possible at the start of the new billing month and are unavailable for annual packages unless a special request is made.